* All fields (except those noted as optional) are compulsory fields. System won't accept blank input for compulsory fields.
If you really don't know answer of those fields, you still can input 'TBA' to submit a support ticket.
However, your ticket may be rejected if support team cannot get all necessary to help you.
Create a New Support Ticket
Verification Code:     * Please input the 4 digit number in the image to help us validating your input. OR click the "Change Image" button to request a new verification image if you can not recognize it.
Email: * Please provide a valid email. System will send a verification email to you to confirm the email address. You need to pass the email validation process before our support staffs look into your case.
Job Title:  
User Name:  
Web address OR Access URL: *If your ticket is about a web based product (i.e. you access it through a web browser), please provide the URL in the address bar of your web browser(As described in image). If your ticket is about desk pad or sales pad, please provide the content in the server address input box.
Problem Type: *It's important to select a correct support ticket type. Your ticket may be rejected if an inappropriate type is selected.
Summary: *Provide a descriptive summary of the issue.
Steps to Reproduce: *In numbered format, detail the exact steps taken to produce the bug.
Expected Results: *Describe what you expected to happen when you executed the steps above.
Actual Results: * Explain what actually occurred when steps above were executed.
Other Detail or Additional Information (optional): * Provide other detail or additional information, such as references to related problems, workarounds and relevant attachments. Screen shots may help a lot for most cases. (You can provide attachments below.)
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